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Refund Policy

Refund Policy

Last updated: January 28, 2025

Troubleshooting

At FreeVPNZone, we value our customers and aim to resolve any issues promptly. If you are not satisfied with our VPN service, please contact us at [email protected]. Our Support Team is committed to troubleshooting and resolving any service configuration issues that may hinder your experience.

Terms of Refund

If you are dissatisfied with the quality of service, app performance, or other factors that cannot be resolved by our Support Team, we offer a Money-Back Guarantee:

  • 1-Month Plan: Refund requests can be made within 14 days of purchase.
  • 1-Year and 3-Year Plans: Refund requests can be made within 30 days of purchase.

To initiate a refund:

  1. Contact our Support Team at [email protected] within the specified refund period.
  2. Clearly state the reason for your refund request to facilitate the review process. Refund requests without a specified reason will not be considered.
  3. Respond to the confirmation email from our support representative.

Important Notes:

  • Refunds may take up to 10 days to process. If you do not receive the funds within this timeframe, please contact us again for prompt assistance.
  • Cryptocurrency payments are not eligible for refunds. Please double-check your payment details when using this method, as we are not responsible for lost transactions due to user error.
  • Refunds are not issued in cases of service disruptions caused by governmental or provider-level issues.

One-Time Refund Policy:
You are eligible for a refund under our Money-Back Guarantee only once. If you repurchase any of our services after receiving a refund, no refunds will be granted for subsequent cancellations.

Automatic Renewals:
Payments made for automatic subscription renewals are non-refundable. Upon approval of a refund, access to premium locations will be blocked, but you can continue using the free servers.

In-App Purchases

Refunds for purchases made through the iTunes/App Store or Google Play Store are subject to their respective refund policies. If you need assistance, please contact the store’s support team directly.

Important:
Canceling your subscription in the iTunes/App Store or Google Play Store does not automatically initiate a refund. Please contact the store support team for further details on refund policies when canceling in-app purchases.

Subscription Cancellation

You can cancel your Premium Subscription at any time:

  • For subscriptions with automatic renewal, you can cancel directly through your personal account on our site or by contacting our support team at [email protected] at least 24 hours before the next billing cycle.

Code of Conduct:
We request all users to communicate politely and respectfully with our Support Team via email or online chat. Threatening or offensive behavior will result in immediate blacklisting and restricted access to our services.

For any additional questions or concerns regarding this policy, feel free to reach out to us at [email protected].